Terms and Conditions of Sale
Preamble
These general terms and conditions of sale apply to all sales concluded on the website
Theracomfort.store
The company's contact details are as follows:
● Our website link:
Theracomfort.store
● Company name :
Thomas Thibault (sole proprietor)
● Postal address:
66 AV DES CHAMPS-ELYSEES 75008 Paris
● Email address :
theracomfort@gmail.com
● Company number :
92534919300019
The main characteristics of the Products, and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented in the Vendor's catalogs. The photographs and graphics presented are not contractual and do not engage the responsibility of the Vendor. It is the Customer's responsibility to refer to the description of each Product in order to know its properties and essential particularities.
Product offers are subject to availability.
According to the introductory article of the French Consumer Code: Digital content is defined as: any tangible personal property that incorporates or is interconnected with digital content or a digital service in such a way that the absence of the digital content or service would prevent the property from fulfilling its functions.
The customer declares that he/she has read and accepted the general terms and conditions of sale prior to placing his/her order. Validation of the order therefore implies acceptance of the general sales conditions.
Article 1 - Principles
These general terms and conditions express the entirety of the obligations of the parties. The customer is deemed to accept them without reservation.
To the exclusion of all other conditions, the present general conditions of sale apply, and in particular those applicable to sales in stores or by means of marketing or other distribution channels.
They are available on the theracomfort website and shall prevail, where applicable, over any other version or any other contradictory document.
The buyer and the seller agree that these terms and conditions govern their relationship exclusively. The seller reserves the right to modify its terms and conditions from time to time, which will be applicable as soon as they are posted online.
If a condition of sale is missing, it will be considered to be governed by the practices in force in the distance selling sector whose companies are based in France.
Article 2 - Contents
Purpose. The purpose of these terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer from the theracomfort.store website.
Capacity. The use of the site to place an order presumes the and acceptance of all the terms of these general conditions. The Customer declares that he is of legal age and has the capacity to contract under the law of his country or declares that he represents, by virtue of a valid mandate, the person for whom he is placing the order.
Acceptance of terms and conditions. The customer declares that he/she has read and accepted the general terms and conditions prior to any purchase, which implies unreserved acceptance of these general terms and conditions of sale. By accepting, the customer acknowledges that he/she has received sufficient information and advice from the company prior to any order, enabling him/her to ensure that the content of the order is appropriate to his/her needs. The present general terms and conditions constitute the entirety of the rights and obligations of the parties within the framework of their contractual relationship.
In the absence of proof to the contrary, the data recorded by the Site constitutes proof of all facts, acceptance and transactions.
The purpose of these terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer from the theracomfort.store website.
Article 3 - The order
The purchaser may place an order online, using the online catalog and the form provided therein, for any product, while stocks last.
The buyer will be informed of any unavailability of the product or good ordered.
For the order to be validated, the buyer must accept the present terms and conditions by clicking where indicated. They must also choose the delivery address and method, and finally validate the payment method.
The sale will be considered final:
- after the seller has sent the buyer confirmation of acceptance of the order by e-mail;
- and after receipt by the seller of the full price.
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, notably non-payment, incorrect address or other problems with the buyer's account, the seller reserves the right to block the buyer's order until the problem has been resolved.
For any question relating to the follow-up of an order, the buyer can send an e-mail to the seller at the following address : theracomfort@gmail.com
Call the following telephone number: on the following days and at the following times:By e-mail, from 9 a.m. to 4 p.m. Monday to Friday...
Digitized registers, kept in the company's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.
The transfer of ownership of the Vendor's Products to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the Products.
Risks are transferred from the seller to the customer when the customer takes physical possession of the goods. However, if the customer selects the carrier, the risks are transferred when the seller hands over the goods ordered to the carrier selected by the customer.
The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the Vendor in the event of non-delivery of the goods transported.
Article 4 - Pre-contractual information
The Customer acknowledges having been informed by the Vendor in a legible and comprehensible manner, by means of the provision of these General Terms and Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L 221-5 of the French Consumer Code:
- on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity enabling him to acquire the Products with full knowledge of the facts, in particular with regard to their conditions of use.
The photographs and graphics presented are not contractual and do not engage the responsibility of the Vendor. The Customer is required to refer to the description of each Product in order to know its properties and essential characteristics.
- on the price of the Products and the application of a personalized price on the basis of automated decision-making and related costs or, in the absence of payment of a price, on any advantage provided instead of or in addition to the price and on the nature of this advantage;
- terms of payment, delivery and performance of the sales contract;
- in the absence of immediate execution of the sale, on the delivery times of the Products ordered;
- the Vendor's identity and contact details;
- on the existence and terms and conditions of warranties (legal warranty of conformity, warranty against hidden defects, any commercial warranties) and, where applicable, after-sales service;
- on the possibility of having recourse to a consumer mediator, whose contact details appear in these General Terms and Conditions of Sale, under the conditions set out in the Consumer Code.
- on the right of withdrawal (existence, conditions, deadline, procedures for exercising this right and standard withdrawal form), termination procedures, handling of complaints and other important contractual conditions and, where applicable, on the costs of using distance communication technology, the existence of codes of good conduct and deposits and financial guarantees;
- on accepted payment methods.
The fact that a Customer places an order on the "theracomfort.store" website implies full acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to invoke any contradictory document which would be unenforceable against the Vendor.
Article 5 - Electronic signature
The online provision of the buyer's credit card number and the final validation of the order shall constitute proof of the buyer's agreement:
- payment of the sums due under the purchase order ;
- signature and express acceptance of all operations carried out.
In the event of fraudulent use of the credit card, the buyer is invited, as soon as this use is noticed, to contact the seller at the following e-mail address theracomfort@gmail.com
Or at the following telephone number: .
Article 6 - Order confirmation
The seller provides the buyer with an order confirmation by e-mail once payment has been made.
Article 7 - Proof of transaction
Computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.
Article 8 - Product information
The main characteristics of the Products, including all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website "Indicate website" in the product sheets and the Seller's catalog.
The customer is obliged to read them before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
The photographs and graphics presented on the "theracomfort.store" website are not contractual and do not engage the responsibility of the Seller.
The Customer must refer to the description of each Product to find out about its properties, essential features and delivery times, as well as, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract.
Contractual information is presented in French and will be confirmed at the latest when the order is validated by the Customer.
Product offers are subject to availability, as specified when the order is placed.
Article 9 - Pricing conditions
The seller reserves the right to modify its prices at any time, but undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.
Prices are given in euros.
The customer purchasing a product sold inclusive of all taxes will see a price taking into account the VAT applicable on the day of purchase of the product. Any change in the applicable VAT rate will be reflected in the price of the products. If the company is exempt from VAT, it can legitimately invoice its products exclusive of tax (HT).
In the event that a customer located in a European Union country is required to pay VAT in order to receive his or her order, the latter must inform the seller before paying the sums claimed by the carrier or the customs authorities, so that the seller can legitimately clear the situation for the customer.
If the customer has nevertheless paid customs clearance fees such as VAT, customs duties or other handling charges, the customer may request a refund of VAT and customs duties only, on the sole condition that the customer provides admissible proof of payment.
For purchases destined for countries outside the European Union, import charges such as VAT or customs duties will be borne by the customer. The seller cannot be held responsible for any additional costs related to customs clearance or other import fees.
Article 10 - Method of payment
This is an order with a payment obligation, which means that placing the order implies payment by the buyer.
To pay for his order, the buyer has the choice of all the methods of payment made available by the seller and listed on the seller's website. The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. The seller reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.
Payment must be made in full on the day the order is placed, in accordance with the following terms and conditions:
– Credit card (Visa, Mastercard, etc.)
Special offers and discount vouchers. The company reserves the right to propose time-limited introductory offers, promotional offers or price reductions on its products, and to revise its offers and prices on the site at any time, under the conditions laid down by law. The applicable prices are those in force at the time of purchase of the product by the customer, who may not take advantage of other prices, prior or subsequent to his purchase. Vouchers may be subject to special conditions and remain strictly personal to their beneficiary, to be used only once.
In the event of a payment incident and/or fraud. The company reserves the right to suspend all Order processing and deliveries in the event of non-payment or refusal of authorization for payment by credit card by officially accredited organizations. In particular, the company reserves the right to refuse to honour an order from a customer who has not fully or partially settled a previous order, or with whom a payment dispute is in progress.
The company may contact the customer to request additional documents in order to complete payment for the order. The company may rely on information provided by the order analysis system. The provision of the requested documents is necessary for the company to confirm the order. In order to combat credit card fraud, the company may carry out a visual check of the means of payment before delivering the product. In the event of fraudulent use of the customer's credit card, the customer is invited to contact the company as soon as such use is detected, without prejudice to any steps that the customer may have to take with his bank.
Default or delay in payment. The interest and penalties provided for by law apply in the event of default or late payment by the consumer or professional customer.
Article 11 - Product availability - Refund - Resolution
Except in cases of force majeure or when the online store is closed, which will be clearly announced on the home page of the site, shipping times will be as indicated below, subject to availability. Delivery times run from the order registration date indicated on the order confirmation e-mail.
Delivery terms will be specified to the buyer on a case-by-case basis.
In the event of non-compliance with the agreed delivery date or delivery period, the purchaser shall, before breaking the contract, require the seller to perform within a reasonable additional period.
If no performance has been made by the end of this new period, the purchaser is free to terminate the contract.
The purchaser must complete these successive formalities by registered letter with acknowledgement of receipt, or in writing on another durable medium.
The contract will be considered terminated upon receipt by the seller of the letter or writing informing him of such termination, unless the professional has performed in the meantime.
The purchaser may, however, cancel the contract immediately if he considers the above dates or deadlines to be an essential condition of the contract.
In this case, when the contract is terminated, the seller is obliged to reimburse the buyer for all sums paid, at the latest within 14 days of the date on which the contract was terminated.
In the event of unavailability of the product ordered, the purchaser will be informed as soon as possible and will have the option of cancelling the order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment, or an exchange of the product.
Article 12 - Delivery terms
Delivery refers to the transfer of physical possession or control of the goods to the consumer. The products ordered are delivered to the purchaser by the seller's supplier in accordance with the terms and time specified above.
Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must therefore ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. At the buyer's request, an invoice can be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated.
If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused, because opened or damaged).
The purchaser must indicate any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged packages, broken products, etc.) on the delivery slip in the form of handwritten reservations accompanied by his/her signature.
This verification is considered to have been carried out once the purchaser, or a person authorized by him, has signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s) at the latest, and send a copy of this letter by fax or ordinary mail to the seller at the address given in the site's legal notice.
If products need to be returned to the seller, a request for their return must be made to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
Products should be returned to the following address:
– 66 AV DES CHAMPS-ELYSEES 75008 PARIS
The product will be delivered within 1 day.
Products are offered for sale and delivered while stocks last. In the event of unavailability of the product ordered, the customer will be informed immediately by the company, which may offer a product of equivalent quality and price or, failing this, proceed to reimbursement of the order if the Customer is a consumer. Apart from reimbursement of the price of the unavailable product, the company is not liable to pay any compensation for cancellation, unless it is personally responsible for the non-performance of the contract.
Return shipping costs are at the customer's expense.
Article 13 - Delivery errors
The purchaser must make any claim of incorrect delivery to the seller within the statutory withdrawal period mentioned in these general terms and conditions of sale or, if provided for, in accordance with the period contractually determined within the framework of a commercial guarantee present within these GTCS. Any claim made after this period will be rejected.
The claim may be made, at the buyer's option :
- by telephone on the following number
- by e-mail to the following address: theracomfort@gmail.com
Any complaint not made in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the purchaser.
Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the buyer. A product can only be exchanged once the exchange number has been allocated.
Article 14 - Product warranty
14-1 Legal warranty of conformity
The Vendor undertakes to deliver goods that comply with the contractual description and the criteria set out in Article L217-5 of the French Consumer Code.
It is liable for defects in conformity existing at the time of delivery of the Products and which appear within two years of delivery.
This warranty period applies without prejudice to articles 2224 et seq. of the French Civil Code, with prescription starting on the day the Customer becomes aware of the lack of conformity.
In the absence of proof to the contrary, defects in conformity that appear within twenty-four months (or twelve months in the case of second-hand goods) of delivery of the Products are presumed to have existed at the time of delivery.
In the event of non-conformity, the Customer may demand that the Products delivered be repaired or replaced, or, failing this, that the price be reduced or the sale rescinded, in accordance with the legal conditions.
He may also suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the Seller has fulfilled his obligations under the legal warranty of conformity, under the conditions of articles 1219 and 1220 of the Civil Code.
It is up to the Customer to ask the Vendor to bring the Products into conformity, by choosing between repair or replacement. The goods will be brought into conformity within a period not exceeding thirty days following the Customer's request.
Repair or replacement of the non-conforming Product includes, where applicable, removal and return of the Product, as well as installation of the conforming or replaced Product.
Any Product brought into conformity within the framework of the legal guarantee of conformity benefits from a six-month extension of this guarantee.
In the event of replacement of a non-conforming Product where, despite the Customer's choice, the Seller has not brought the Product into conformity, the replacement shall trigger a new period of legal warranty of conformity for the benefit of the Customer, starting from the delivery of the replaced Product.
If the requested compliance is impossible or involves disproportionate costs under the conditions set out in article L 217-12 of the French Consumer Code, the Vendor may refuse to comply. If the conditions laid down in article L 217-12 of the French Consumer Code are not met, the Customer may, after formal notice, pursue compulsory execution in kind of the solution initially requested, in accordance with articles 1221 et seq. of the French Civil Code.
Finally, the customer may demand a price reduction or rescission of the sale (unless the lack of conformity is minor) in the cases provided for in article L 217-14 of the French Consumer Code.
When the lack of conformity is so serious that it justifies a reduction in price or the immediate cancellation of the sale, the Customer is not obliged to first request the repair or replacement of the non-conforming Product.
The price reduction is proportional to the difference between the value of the Product delivered and the value of this good in the absence of the lack of conformity.
In the event of cancellation of the sale, the Customer will be reimbursed the price paid in exchange for the return of the non-conforming Products to the Vendor, at the latter's expense.
Reimbursement will be made upon receipt of the non-conforming Product or proof of its return by the Customer, and at the latest within the following fourteen days, using the same means of payment as the one used by the Customer at the time of payment, unless the Customer expressly agrees otherwise, and in any event at no additional cost.
The foregoing provisions are without prejudice to the possible award of damages to the Customer for any loss suffered by the latter as a result of the lack of conformity.
14-2 Legal warranty against hidden defects
In accordance with Articles 1641 et seq. of the French Civil Code, the seller is liable for any hidden defects in the goods sold. It is up to the buyer to prove that the defects existed at the time of sale and are such as to render the good unfit for the use for which it was intended. This warranty must be invoked within two years of discovery of the defect.
The buyer may choose between rescission of the sale or reduction of the price in accordance with article 1644 of the French Civil Code.
Article 15 - Right of withdrawal
Application of the right of withdrawal
The buyer has a period of 15 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete products cannot be taken back.
The right of withdrawal may be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the purchaser. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the wish to withdraw.
If the right of withdrawal is exercised within the above-mentioned period, the customer must notify his right of withdrawal to
by e-mail to the following address: theracomfort@gmail.com
The price of the product(s) purchased and delivery costs are refunded.
Return shipping costs are at the buyer's expense.
The exchange (subject to availability) or refund will be made at the latest within 30 days of receipt by the seller of the products returned by the buyer under the conditions set out above.
Exceptions
According to article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts :
- the supply of goods whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period;
- the supply of goods made to the consumer's specifications or clearly personalized;
- the supply of goods liable to deteriorate or expire rapidly;
- the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- the supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
- the supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
- maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
- the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
- the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
The company is not obliged to reimburse additional costs if the consumer has expressly chosen a delivery method that is more expensive than the standard delivery method offered by the professional.
Article 16 - Force majeure and unforeseen events
Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions shall be considered as grounds for exoneration from the parties' obligations and shall result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Force majeure is defined as any irresistible event or circumstance outside the control of the parties, unforeseeable, unavoidable, beyond the control of the parties and which the parties are unable to prevent, despite all reasonable efforts. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport or supply, earthquakes, fire, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to customers.
The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than three months, the present terms and conditions may be terminated by the injured party.
If the case of force majeure prevents either party from fulfilling its contractual obligations for more than 90 days, the aggrieved party may unilaterally terminate the contract with the other party.
In addition to cases of force majeure, which may affect the performance of contracts by one or other of the parties to the sales contract, there is the hypothesis of unforeseeability, which takes into account an increase in the price of any raw material or any goods or services necessary for the production, manufacture, provision or shipment of a good sold by the seller, making it impossible under reasonable conditions for the seller to continue to offer this good for sale or to perform its contractual obligations. In such a case, the seller shall not be deemed to be at fault for failing to perform its contractual obligations, and the customer may not unilaterally terminate the contract without first attempting, in good faith, to find an amicable solution or renegotiate the contract with the seller. In any event, in the event of unforeseen circumstances, the seller may not be held liable for any inconvenience, disadvantage or loss of opportunity suffered by the customer.
Article 17 - Intellectual property
The content of the website remains the property of the seller, who is the sole owner of the intellectual property rights to this content.
Purchasers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
Article 18 - Data protection
The nominative data provided by the purchaser are necessary for the processing of his/her order and the preparation of invoices.
They may be communicated to the seller's partners responsible for executing, processing, managing and paying for orders.
The buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right may be exercised under the terms and conditions defined on the methodgentle.com website.
Article 19 - Partial non-validation
If one or more stipulations of these general terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.
Article 20 - Non-waiver
The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.
Article 21 - Title
In the event of any difficulty of interpretation between any of the titles appearing at the head of the clauses and any of the clauses, the titles will be declared non-existent.
Article 22 - Language of the contract
These general terms and conditions of sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of dispute.
Article 23 - Mediation and settlement of disputes
The buyer may have recourse to conventional mediation, in particular with the Commission de la Médiation de la Consommation or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The mediator's name, contact details and e-mail address are available on our website.
In the event of difficulty in the performance of the Contract, the consumer customer residing in Europe has the possibility, before taking any legal action, of requesting recourse to a consumer mediator.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/.
Article 24 - Applicable law
These terms and conditions are governed by French law. The competent courts are the French courts.
This applies to both substantive and formal rules. In the event of a dispute or claim, the buyer should first contact the seller to obtain an amicable solution.
Article 25 - Protection of personal data
Collected data
The personal data collected on this site are as follows:
- account opening: when a user's account is created, the user's first name, last name, payment details and location are recorded.
- connection: when the user connects to the website, it records, in particular, first names, surnames, payment data, connection data, usage data and location data
- profile: the use of the services provided on the website makes it possible to create a profile, which may include - payment: when paying for the products and services offered on the website, the website records financial data relating to the user's bank account or credit card;
- communication: when the website is used to communicate with other members, data concerning the user's communications is stored temporarily;
- cookies: cookies are used for site use. Users can deactivate cookies using their browser settings.
Use of personal data
Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, it is used for the following purposes:
- access and use of the website by the user ;
- management and optimization of the website ;
- organization of the conditions of use of the Payment Services ;
- verification, identification and authentication of data transmitted by the user ;
- offer the user the possibility of communicating with other users of the website;
- implementation of user assistance ;
- personalize services by displaying ads based on the user's browsing history and preferences;
- prevention and detection of fraud, malware and security incident management ;
- management of any disputes with users ;
- sending commercial and advertising information, according to the user's preferences.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
- when the user uses payment services, the website works with third-party banking and financial companies with which it has signed contracts in order to implement these services;
- when the user publishes publicly accessible information in the free comment areas of the website;
- when the user authorizes a third-party website to access his/her data;
- when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data in order to provide these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
- if required by law, the website may transmit data in order to pursue claims against the website and to comply with administrative and judicial proceedings;
- if the website is involved in a merger, acquisition, sale of assets or receivership, it may be required to sell or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.
